Payments, Donations, and Refunds

Rev. April 2022

Donation Refund Policy

We are grateful for your donation and support of our organization. Donations are normally nonrefundable, but if you made this donation in error or changed your mind about contributing to our organization, please contact us. 

Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card. 

Conditions for Returns

In order to be eligible for a return request, you must meet the following conditions:

  • The donation/event registration has to have happened within the last 30 days.
  • You must present a clear record/proof of donation/event registration.

To request a refund: 

We will investigate and respond to your request no later than 14 days from the day on which we receive the request. If any adjustment is made, we will use the same means of payment as you used to make the donation/event registration. A fee is typically not incurred for such reimbursement. 

**If an ARCHway hosted event is canceled for any reason (i.e. inclement weather, attendance, COVID-19), you will be contacted immediately. You will have one of two options: 

  • Request a refund for your donation or event registration
  • Support the mission of ARCHway by donating any contributions made to the event

Automated Recurring Donation Cancellation 

Ongoing support ensures that our organization can continue to provide its current resources and services in years to come, so we encourage donors to continue to contribute to projects over time. Recurring donations will renew monthly in the amount of your first payment and on the same day each month. 

If you must cancel your recurring donation, please notify us immediately. ARCHway Institute will ONLY be able to refund the donations made during the one month prior to the request. 

Questions or Concerns

For more information, please contact us.

ARCHway Institute Privacy Policy

Effective Date: December 6, 2021

Who We Are

Thank you for visiting the ARCHway Institute’s website (https://thearchwayinstitute.org) and reviewing our privacy policy. This Privacy Policy governs the way in which ARCHway collects, uses, maintains, and discloses information collected from website visitors.

All information submitted to ARCHway Institute that is voluntarily provided and electronically collected by our website, such as your IP Address, are stored in our secure database, and are for our own express use. By accessing, browsing, and/or using the website, you are deemed to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using the website.

We may revise this Privacy Policy from time to time. If significant changes are made to this Privacy Policy, we will post the revised Privacy Policy here. Each version of this Privacy Policy will be identified at the top of the page by its effective date.

HOW WE USE COLLECTED INFORMATION

ARCHway Institute may collect and use personal information from users for the following reasons:

  • To run and operate our website
  • To improve customer service/online requests for assistance:
    Information you provide helps us respond to customer service requests and support needs more efficiently.
  • To personalize user experience:
    We may use information to understand how our users, as a group, use the services and resources provided on our website.
  • To improve our website:
    We may use feedback provided to improve our services.
  • To process payments/donations:
    We may use the information users provide about themselves when placing an order/making a donation only to provide service to that order/donation. We do not share this information with outside parties, except to the extent necessary to provide the service.
  • To send emails:
    We may use the email address to send user information and updates. It may also be used to respond to their inquiries, questions, or other requests.

WHAT INFORMATION WE COLLECT

When users post comments, request assistance, or submit payments, our site collects the data pertaining to the respective form, the user’s IP address, and browser user agent string to aid in spam detection.

Personal Identification Information

Our site may collect personal identification information from you in a number of ways, including, but not limited to, when you visit our site, fill out a form, make a donation or a purchase. Users may be asked for (as appropriate) name, email address, mailing address, and phone number. In addition, users who submit requests for assistance on our site, whether financial or otherwise, may also be asked for personal demographics, type of request, and reason for request. Users may, however, visit our website anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information; however, it may prevent them from engaging with the website and/or submitting certain forms.

Non-personal Identification Information

Our site may collect non-personal identification information about you whenever you interact with our site. Non-personal identification information can include the browser name, the type of computer and technical information about the user’s means of connection to our site, like the operating system and the Internet service providers.

Media

All of the images on our website are copyrighted to The ARCHway Institute. Please contact us at thearchwayinstitute@gmail.com if you would like to use them.

Web Browser Cookies

Our website may use “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. For example, if you submit a form on our site you may opt-in to saving your name and email address in cookies. These are for your convenience so that you do not have to fill in your details again when you respond to another form. You may adjust your web browser settings to refuse cookies, or to send alerts when cookies are being sent, such as from our website. Note, however, that in doing so some parts of the website may not function properly.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Sharing Your Personal Information

We do not sell, trade, or rent users personal identification information to others, unless specifically noted. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, like distributing newsletters or sending out surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

How We Protect Your Information

We adopt appropriate data collection, storage, processing, and industry standard security measures to protect against unauthorized access, alteration, or disclosure of your personal information, transaction information, and stored data on our website.

DISCLOSURE FOR LEGAL PURPOSES

We may use any collected Personal Data to contact users in connection with their inappropriate use of our website or in connection with a complaint another user has filed about their use.

We may also disclose any information to another party (e.g., law enforcement or government officials) to comply with legal requirements, court orders, or government agency requests, to the extent permitted by law; to protect the rights and safety of any third party, user, or the public; to stop any activity that we consider illegal or unethical; or, to the extent required or allowed by law.

INTERACTION WITH CHILDREN ONLINE

ARCHway will take all reasonable steps necessary to protect the privacy and safety of any child from whom information is collected, as required by the Children’s Online Privacy Protection Act (COPPA). A child’s parent or guardian is required to provide consent before we collect, use, or share personal information from a child under age 13. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will take steps to remove such information from our systems. If you are under the age of 13, please consult a parent or guardian for help.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site or have left comments, you can request to receive an exported file of the information we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

CONTACT US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please feel free to contact customer support at thearchwayinstitute@gmail.com or 1-314-635-8887.

ARCHway Institute Accessibility Statement

Effective Date: December 6, 2021

OVERVIEW

ARCHway Institute’s accessibility policy outlines our provisions on ARCHway Institute’s website (https://thearchwayinstitute.org/) for people with accessibility needs.

ACCESSIBILITY STATEMENT

ARCHway Institute strives to ensure that its services are accessible to people with disabilities. ARCHway Institute has invested a significant amount of resources to help ensure that it’s website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

METHODS

The website has been built keeping ADA compliance in mind, with a goal of meeting WCAG 2.1 Level AA of compliance. The UserWay’s Web Accessibility widget has been used on all pages to assist with ADA compliance. This widget is powered by a dedicated accessibility server. The software allows thearchwayinstitute.org to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

ENABLING THE ACCESSIBILITY MENU

The thearchwayinstitute.org accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

TESTING

We periodically test the website using NVDA screen reader software. We also utilize the Compliance Sheriff Cynthia Says portal (www.cynthiasays.com/) and the WAVE tool powered by WebAIM.

DISCLAIMER

ARCHway Institute for Addictive Diseases and Co-existing Mental Health Disorders continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with accessibility needs. Despite our efforts to make all pages and content on thearchwayinstitute.org fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

HERE FOR YOU

If you are experiencing difficulty with any content on ARCHway Institute’s website or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

CONTACT US

If you wish to report an accessibility issue, have any questions or need assistance, please contact ARCHway Institute’s customer support as follows:

Email: thearchwayinstitute@gmail.com
Phone: 1-314-635-8887

Digital Millennium Copyright Policy

Effective Date: December 6, 2021

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. 

If you believe in good faith that materials hosted on ARCHway Institute’s website (https://thearchwayinstitute.org) infringe your copyright, you (or your agent) may send us a DMCA Takedown Notice (“Takedown Notice”) requesting that the material be removed, or access to it blocked. 

The Notice should be sent to the following Designated Copyright Agent: 

Emily Jung, CEO/COO
thearchwayinstitute@gmail.com
1-314-635-8887

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About You

Would you mind answering a few questions to help us better understand your needs?

This information will not be used for discriminatory purposes. It will be used to ensure that ARCHway is servicing as many and as wide a variety of people as possible.

Only pertinent ARCHway staff members will have access to this information. Your responses will be kept private and secure.

Do you identify as a person with a disability or are you a person with accessibility needs?
Which racial/ethnic groups best describe you? (select all that apply)
What is the highest level of education you have completed? Select one.